Tag: 24-25
-
Costly business telephone number for client calls
The client had a problem logging into his e-banking and had to contact the bank by telephone. He selected the business number offered by the bank (…)
-
Bank refuses to return EUR notes of criminal origin to a customer
The client submitted almost EUR 100,000 in banknotes to the bank in tranches a few days apart and wanted to have the equivalent value transferred to two (…)
-
Incomprehensible savings account statement with a large number of corrections
The client received an annual account statement from the bank for the year 2023 that was incomprehensible to her. It showed several corrections relating to interest (…)