Payment that was not credited to the sender’s account after rejection by the recipient bank
The client transferred from his account at Bank A several amounts to his account at Bank B. Bank B subsequently blocked his account because (...)
Documents to be submitted when paying out a pillar 3a account balance
The client had reached the age of 60 and therefore met the requirements for a regular withdrawal of his pillar 3a account savings. He contacted the bank to find (...)
Client cannot sell securities from his custody account at the bank as desired due to a restriction resulting from a corporate action and suffers a price loss
The client wanted to sell securities listed on a foreign stock exchange and held in his custody account with the bank. This was not possible because the (...)
Unpaid coupons for an obligation issued by a Russian company
The client held units of the same bond issued by a Russian company in custody accounts with two different banks. He received the coupon payments on (...)
Payment order at the counter of a bank in favour of the account of a fraudster at a bank abroad
The client was at an advanced age and found advertising on the internet for supposedly lucrative investments. After he expressed interest in (...)
The bank’s conduct following a report of fraudulent payments
The client had searched for the bank’s e-banking entry page via Google and clicked on the link for the top search result. She then visited a fraudulently (...)
Loss with an investment bond subject to Islamic law
The client claimed to have lost USD 200,000 in an Islamic bond issued by an Asian airline. The loss was allegedly due to the fact that the bank had (...)
Damage due to alleged errors in the processing of a payment to a pillar 3a pension foundation at the end of the year
The client was self-employed and opened a pillar 3a account online with bank A's pension foundation on Sunday, 24 December 2023. In the conditions for (...)
Bank charges client a penalty for early repayment of a fixed-rate mortgage despite prior confirmation that no such penalty would be incurred
The client sold her own home for which she had taken out a fixed-rate mortgage with the bank, the agreed term of which was still running. She asked the bank (...)
Fraudulent transactions with TWINT
After the client had offered items for sale on a small ads platform, she was contacted by a supposed buyer who persuaded her to send him her telephone (...)