Tag: 23-24
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Deadline for requesting a refund for a credit card transaction
The client submitted a refund request (“charge-back request”) to his bank in connection with goods that he had ordered online and paid for with his credit card. He (…)
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Non-compliance with agreed conditions for a fixed-rate mortgage by the bank
The clients had agreed a 10-year fixed-rate mortgage with the bank at certain conditions to finance a new building. Once the building permit was granted, the bank no (…)
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Application of the international day-count convention for the calculation of interest rates on a forward mortgage
The client was looking for real estate financing via a mortgage broker. After examining the various offers, he decided in favor of the bank’s offer. When he received the (…)
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Unauthorized purchases of fund units as part of an investment advisory mandate
The client, a resident of an EU country, opened a banking relationship and concluded an investment advisory agreement. She transferred a seven-figure sum in euros (…)
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Damage due to inadequate monitoring of the securities portfolio by the bank as part of an investment advisory mandate
The client had concluded an investment advisory agreement with the bank in 2018. She had her banking transactions carried out by her husband, who was authorized (…)
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Claim for damages in connection with the recommendation of a structured product
The client explained that she was a conservative investor. In 2007, the bank’s client advisor recommended an investment of CHF 10 000 in a so-called Kick-in GOAL (…)
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Claim for damages in connection with the purchase of structured products on currencies on the basis of an alleged de facto investment advisory agreement
The client represented by the lawyer was a foreign domiciliary company. It had lost almost USD 3 million with an investment in structured products on currencies. It (…)
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Losses in connection with an asset management mandate with a high bond component
The client’s daughter complained to the Ombudsman about losses that her elderly mother had suffered with an asset management mandate with the investment (…)
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Early withdrawal fee on a savings account following an incorrect transfer
The client transferred CHF 90 000 from her savings account to her account at another bank. For reasons that remained unclear, this amount was returned by the (…)
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Fees for clients domiciled abroad following an inheritance
The son and co-heir of the client, who had lived abroad before his death, complained to the Ombudsman that the bank was still charging monthly fees for clients (…)