Non-execution of a payment to a non-profit association due to sanctions
The Ombudsman was contacted by a lawyer representing a client of a global bank that refused to process a donation payment to a charitable society whose interests (...)
The Ombudsman was contacted by a lawyer representing a client of a global bank that refused to process a donation payment to a charitable society whose interests (...)
The clients lived in a couple relationship and explained that they had concluded a five-year fixed-rate mortgage with the bank in April 2021 for the purchase of (...)
The client wanted to buy a certain exchange-traded fund (ETF) via e-banking for USD 50 000. He mistakenly entered entered the purchase of 50 000 units of (...)
The clients were a retired couple. After the sale of a property, they each had around CHF 300 000 at the bank under two different relationships. Based on investment (...)
The client held shares in an offshore fund in a custody account at his bank. The fund got into difficulties in the course of the financial crisis in 2008 and (...)
The client received a call from alleged Microsoft employees who claimed to want to clean up problems on his computer. He gave them access to this computer and (...)
The client asked the bank by telephone whether he could change Lebanese pounds into Swiss francs and have the amount credited to his account. The bank affirmed (...)
The complainant had a long-standing business relationship with the bank's subsidiary. This relationship was transferred to the bank as it took over its subsidiary (...)
The client took out a mortgage with a new bank and thereby redeemed the existing mortgage with his original bank at the end of its term. The original bank charged (...)
The lawyer of a Swiss public limited company came to the Ombudsman because the bank refused to carry out further transactions for the company, citing the sanctions (...)