Reclaiming a payment made to an online money transfer service
The complainant transferred EUR 1 000 from his bank account to an online money transfer service for exchange into Thai Bath. The service had an account at the (...)
Lost Bank Cheque
The client had submitted a cheque for around CAD 20 000 to his bank for collection, which had been issued by a Canadian bank on behalf of a notary. The amount (...)
Contested fee increase
The client's bank had massively increased the advisory fees. The client only realised these two quarters later, after the increased fees had already been charged (...)
Payment for a rental deposit
When moving into a new flat, the complainant was asked by the landlord to pay a rent deposit in the amount of CHF 2 400. He transferred this amount to the (...)
Disputed advisory fees
The client complained to the bank that it charged him quarterly advisory fees of around CHF 100 in addition to the custody account fees of around CHF 200, even (...)
Savings booklet found 40 years after last entry
After the death of his wife, the client had found an old savings book in the name of both of them. The last entry showed a balance of almost CHF 7 000. He presented (...)
Claim for damages after a fraud by false police officers
The complainant stated that his elderly mother had fallen victim to fake police officers who convinced her with a so-called shock call that her daughter was in an (...)
Request for information after presentation of an old account card
In May 2022, the client presented the bank with a copy of an account card issued by its legal predecessor for an account in his name and requested a statement (...)
Advance waiver of the surrender of retrocessions, sales renumerations and other pecuniary benefits from third parties
The client's bank renewed their contract documents and presented them to him for signature. He had various questions about this and corresponded with the bank. (...)
Delayed payment of a rental deposit
The client demanded that the bank balance his rent deposit account after the tenancy had been terminated more than a year ago and the landlord had not legally (...)