Difference in amount when depositing coins at a teller machine
The customer had collected 50 centime coins and inserted them into an ATM of the bank, which accepted deposits in the form of coins, for a total estimated value (...)
Loss with a call warrant
The client had acquired call warrants on shares in X. AG, with which he suffered a total loss. He then approached the issuer of the call warrants and argued that (...)
Credit balance fees (1)
The complainant represented his two adult children who had accounts with the same bank. His son received a letter from the bank informing him that in future he (...)
Disputed card charges of a car rental company for supplementary insurances
The client had rented a car through an agency for a trip in a country in Central America and had prepaid the entire rental with all insurances and the extras. The (...)
Damages after forced liquidation of securities for the repayment of a Lombard loan
The client had his investments at the bank managed by an external asset manager. The external asset manager pursued a high-risk investment strategy for his clients. (...)
Disputed card charges for activities on game apps
The customer disputed a total of 67 transactions that were charged to his credit card in June 2020 and stated that they were fraudulent. These were charges for (...)
Early withdrawal penalty for breach of the withdrawal restrictions for a savings account (1)
The complainant represented his son, who had reached the age of majority. He explained that shortly before his son reached the age of majority, he had balanced (...)
Loss with exchange-traded leverage products
The client suffered losses in the mid six-figure range in connection with the market turmoil during the Corona crisis with exchange-traded leverage products. He (...)
Disputed balancing of youth accounts by the father of the account holders
The complainant had opened accounts and fund deposits for her children, who were now in their teens. She was in divorce proceedings with her husband who was the (...)
Early repayment penalty after early termination of a fixed-rate mortgage at the request of the Bank
The client had taken out a fixed-rate mortgage with the bank at preferential conditions. During the term of the mortgage, she decided to move abroad. The bank (...)