The clients had to transfer an amount of around EUR 40,000 to their bank account in Portugal. In the e-banking of their Swiss bank, they entered a payment in EUR (...)
In October 2020, the client gave the bank a payment order for around CHF 84,000 for an extraordinary purchase into her pension fund, which was mistakenly not (...)
The customer played in an online casino and used her bank's debit card to top up her gaming balance. Due to an error at the casino's payment service provider, (...)
The complainant was a member of a community of heirs. He disputed an early repayment penalty that the bank had charged the community of heirs. This had been (...)
At a railway counter, the customer bought a prepaid card from the issuer and loaded it with CHF 250. He then put it in a filing cabinet at home and did not use (...)
In January 2021, the press reported on a ruling by the Zurich High Court concerning a dispute regarding the calculation of the interest rate for a Libor mortgage. (...)
The customer purchased a prepaid card from the bank at a kiosk. Problems occurred during the online activation of the card. According to the client’s (...)
The complainants were a married couple who had a large balance in several accounts at the bank. After the bank announced to them that it would introduce a balance (...)
The clients had each bought a flat in January and November 2020 and therefore had to withdraw considerable sums from their savings account. They had asked their (...)
The customer had collected 50 centime coins and inserted them into an ATM of the bank, which accepted deposits in the form of coins, for a total estimated value (...)
