Your File
The following documents must be submitted to the Ombudsman:
Mandatory documents
Valid official document bearing photograph (i.e. passport, identity card) of the entitled person
1
Power of attorney, if a representative is appointed
2
Proof of payment in the amount of CHF 100 (payment instructions see below)
3
If a presumed bank customer has passed away, we require official documents as proof of the claimant’s entitlement:
Additional documents
- Death certificate and/or
- Certificate of inheritance or equivalent document
5
If no inheritance documents can be presented, at least the family relationship to the presumed bank customer must be documented, e.g. by means of:
Additional documents
- Birth-certificate and
- Certificate of marriage
5
Costs / Payment Instructions
The processing fee is CHF 100. Please transfer to the bank account:
| Bank | Nidwaldner Kantonalbank, 6371 Stans (BIC/Swift: NIKACH22) |
| IBAN | CH08 0077 9000 2544 3310 0 |
| Beneficiary | Swiss Banking Ombudsman, Bahnhofplatz 9, 8001 Zurich |
Notes
Documents must be submitted in German, French, Italian or English. Documents in other languages shall be accompanied by a translation into German, French, Italian or English.
Maximum 5 MB each in pdf, jpeg, doc, docx or png format.
Online submission to the Ombudsman
Submission by post
For a written request, please print out this Questionnaire and information and send the completed and signed original, together with the required enclosures, by post to the address below:
Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
CH-8021 Zurich
Important: Do not submit original documents to the Ombudsman, only copies.