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The Swiss Banking Ombudsman acts as a neutral and independent information and mediation office in disputes between clients and banks and is the point of contact for searching for dormant assets.

11 May 2025|Current topics|

More clients make use of the Banking Ombudsman’s services

At its Annual Media Conference, the Swiss Banking Ombudsman describes the year 2023, particularly spring 2023, as a turbulent and busy time. The stock market in (...)

22 May 2024|Press release|

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Publications and Position Papers

Negative interest rates on early repayment penalties. (in German and French only)
DE FR
Document «Vernehmlassungsantwort zur Finanzdienstleistungsverordnung (FIDLEV)
und zur Finanzinstitutsverordnung (FINIV)» of 5 February 2019. (in German only)
DE
Release of «Herausgabe «alter» Bankdokumente», article published in “Schweizer Bank” December 2018 (in German only)
DE
“Herausgabe von Retrozessionen”, article published in “Schweizer Bank” September 2017 (in German only)
DE
Statement of 30 October 2014 by the Swiss Banking Ombudsman on the consultation draft for a Federal Financial Services Act (FinSA). (in German only)
DE
Position of the Swiss Banking Ombudsman of 22 May 2015 (abridged version) (in German and French only)
DE FR
Consultation of the Swiss Banking Ombudsman on the FINMA Distribution Report 2010 of 28 April 2010 (in German only)
DE
Evaluation of the institution and the function “Swiss Banking Ombudsman”. (Study in German only)
Press raw material: (German, French, English, Italian)
DE FR EN IT
Study DE
FinSA: Statement of the Banking Ombudsman on the Hearing Report on the directions of possible regulation. (in German only)
DE
Arbitration between banks and clients: Could FINRA be a model?
Marco Franchetti / Philipp von Ins (in English only)
EN