Messages - Bankingombudsman

Latest messages

Swiss Banking Ombudsman: Change and uncertainty.

"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]

29 June 2022|Press release|

Andreas Barfuss elected as new Banking Ombudsman

At its last meeting, the Board of Trustees of the "Swiss Banking Ombudsman Foundation" elected Andreas Barfuss to succeed Marco Franchetti, who is stepping down from office at the end of the year. [...]

11 April 2022|Current topics|

12 Next

Publications and Position Papers

Negative interest rates on early repayment penalties. (in German and French only)
DE FR
Document «Vernehmlassungsantwort zur Finanzdienstleistungsverordnung (FIDLEV)
und zur Finanzinstitutsverordnung (FINIV)» of 5 February 2019. (in German only)
DE
Release of «Herausgabe «alter» Bankdokumente», article published in “Schweizer Bank” December 2018 (in German only)
DE
“Herausgabe von Retrozessionen”, article published in “Schweizer Bank” September 2017 (in German only)
DE
Retrocessions: When should I contact the Banking Ombudsman? (German, French, English)
DE FR EN
Statement of 30 October 2014 by the Swiss Banking Ombudsman on the consultation draft for a Federal Financial Services Act (FinSA). (in German only)
DE
Position of the Swiss Banking Ombudsman of 22 May 2015 (abridged version) (in German and French only)
DE FR
Consultation of the Swiss Banking Ombudsman on the FINMA Distribution Report 2010 of 28 April 2010 (in German only)
DE
Evaluation of the institution and the function “Swiss Banking Ombudsman”. (Study in German only)
Press raw material: (German, French, English, Italian)
DE FR EN IT
Study DE
FinSA: Statement of the Banking Ombudsman on the Hearing Report on the directions of possible regulation. (in German only)
DE
Arbitration between banks and clients: Could FINRA be a model?
Marco Franchetti / Philipp von Ins (in English only)
EN