Messages

Latest messages

Guidance for bank clients in uncertain times

At his annual media conference, the Swiss Banking Ombudsman drew a positive overall conclusion for 2024. “Once again, we saw an increase in the number of queries and requests (...)

21 May 2025|Press release|

Swiss Banking Ombudsman: Watch out for fraud!

The Ombudsman's office continues to be confronted with a large number of cases in which clients have fallen victim to fraudsters. As a rule, the bank is not liable in such cases.

12 May 2025|Current topics|

12 Next

Publications and Position Papers

Negative interest rates on early repayment penalties. (in German and French only)
DE FR
Document «Vernehmlassungsantwort zur Finanzdienstleistungsverordnung (FIDLEV)
und zur Finanzinstitutsverordnung (FINIV)» of 5 February 2019. (in German only)
DE
Release of «Herausgabe «alter» Bankdokumente», article published in “Schweizer Bank” December 2018 (in German only)
DE
“Herausgabe von Retrozessionen”, article published in “Schweizer Bank” September 2017 (in German only)
DE
Statement of 30 October 2014 by the Swiss Banking Ombudsman on the consultation draft for a Federal Financial Services Act (FinSA). (in German only)
DE
Position of the Swiss Banking Ombudsman of 22 May 2015 (abridged version) (in German and French only)
DE FR
Consultation of the Swiss Banking Ombudsman on the FINMA Distribution Report 2010 of 28 April 2010 (in German only)
DE
Evaluation of the institution and the function “Swiss Banking Ombudsman”. (Study in German only)
Press raw material: (German, French, English, Italian)
DE FR EN IT
Study DE
FinSA: Statement of the Banking Ombudsman on the Hearing Report on the directions of possible regulation. (in German only)
DE
Arbitration between banks and clients: Could FINRA be a model?
Marco Franchetti / Philipp von Ins (in English only)
EN