Messages - Bankingombudsman

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Swiss Banking Ombudsman: Beware of fraudsters!

Swiss Banking Ombudsman: Beware of fraudsters! Recognition as an Ombudsman institution without significant impact on the activity Numerous complaints from customers who became victims of fraudsters Covid 19 and leveraged [...]

1 July 2021|Press release|

Brigitta M. Gadient new President of the Swiss Banking Ombudsman Foundation

The Swiss Bankers Association has elected Ms. Brigitta M. Gadient as President of the Swiss Banking Ombudsman Foundation as of 1 January 2021. She succeeds Annemarie Huber-Hotz, who passed away unexpectedly on 1 August 2019 (...)

19 November 2020|Current topics|

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Speeches and Positions

Negative interest rates on early repayment penalties. (in German and French only)
DE FR
Document «Vernehmlassungsantwort zur Finanzdienstleistungsverordnung (FIDLEV)
und zur Finanzinstitutsverordnung (FINIV)» of 5 February 2019. (in German only)
DE
Release of «Herausgabe «alter» Bankdokumente», article published in “Schweizer Bank” December 2018 (in German only)
DE
“Herausgabe von Retrozessionen”, article published in “Schweizer Bank” September 2017 (in German only)
DE
Retrocessions: When should I contact the Banking Ombudsman? (German, French, English)
DE FR EN
Statement of 30 October 2014 by the Swiss Banking Ombudsman on the consultation draft for a Federal Financial Services Act (FinSA). (in German only)
DE
Position of the Swiss Banking Ombudsman of 22 May 2015 (abridged version) (in German and French only)
DE FR
Consultation of the Swiss Banking Ombudsman on the FINMA Distribution Report 2010 of 28 April 2010 (in German only)
DE
Evaluation of the institution and the function “Swiss Banking Ombudsman”. (Study in German only)
Press raw material: (German, French, English, Italian)
DE FR EN IT
Study DE
FinSA: Statement of the Banking Ombudsman on the Hearing Report on the directions of possible regulation. (in German only)
DE
Arbitration between banks and clients: Could FINRA be a model?
Marco Franchetti / Philipp von Ins (in English only)
EN