messages
-
Guidance for bank clients in uncertain times
At his annual media conference, the Swiss Banking Ombudsman drew a positive overall conclusion for 2024. “Once again, we saw an increase in the number of queries and requests (…)
-
Kopie von Guidance for bank clients in uncertain times
At his annual media conference, the Swiss Banking Ombudsman drew a positive overall conclusion for 2024. “Once again, we saw an increase in the number of queries and requests (…)
-
Swiss Banking Ombudsman: Watch out for fraud!
The Ombudsman’s office continues to be confronted with a large number of cases in which clients have fallen victim to fraudsters. As a rule, the bank is not liable in such cases.
-
More clients make use of the Banking Ombudsman’s services
At its Annual Media Conference, the Swiss Banking Ombudsman describes the year 2023, particularly spring 2023, as a turbulent and busy time. The stock market in (…)
-
Swiss Banking Ombudsman: Reliable guidance in turbulent times
Andreas Barfuss, Swiss Banking Ombudsman since 1 January 2023, describes 2022 as a particularly challenging year at the media conference. The after-effects (…)
-
Swiss Banking Ombudsman: Change and uncertainty.
“Change and uncertainty” were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online […]
-
Andreas Barfuss elected as new Banking Ombudsman
At its last meeting, the Board of Trustees of the “Swiss Banking Ombudsman Foundation” elected Andreas Barfuss to succeed Marco Franchetti, who is stepping down from office at the end of the year. […]
-
Search for assets without contact and dormant assets also possible electronically since 1 February 2022
If you believe yourself to be entitled to assets deposited at a bank, but don’t know at which bank, one option is to conduct a search via the Swiss Banking […]
-
Swiss Banking Ombudsman: Beware of fraudsters!
Swiss Banking Ombudsman: Beware of fraudsters! In 2020, the Ombudsman was confronted with an above-average number of cases in which clients made claims for damages against banks after having fallen victim to fraudsters who gained access to their assets through various deceptive manoeuvres. In many cases, the clients triggered the payments themselves. As a rule,
-
The position of Swiss Banking Ombudsman is to be newly filled
The position of Swiss Banking Ombudsman is to be newly filled. Published only in German, French and Italian.
-
Swiss Banking Ombudsman: Beware of fraudsters!
Swiss Banking Ombudsman: Beware of fraudsters! Recognition as an Ombudsman institution without significant impact on the activity Numerous complaints from customers who became victims of fraudsters Covid 19 and leveraged investments 2’142 processed and closed cases in 2020, 6% more than in the previous year Zurich, 1 July 2021. — At his annual media conference,
-
Brigitta M. Gadient new President of the Swiss Banking Ombudsman Foundation
The Swiss Bankers Association has elected Ms. Brigitta M. Gadient as President of the Swiss Banking Ombudsman Foundation as of 1 January 2021. She succeeds Annemarie Huber-Hotz, who passed away unexpectedly on 1 August 2019 (…)
-
Swiss Banking Ombudsman: ready for FinSA
At its annual press conference, the Swiss Banking Ombudsman asserted that it had dealt with the impact and implementation of the Financial Services Act (FinSA) in many ways in 2019, following its intense involvement in the (…)
-
The time of “free services” is gone!
The time of “free services” is gone! The time of “free services” is gone! E-banking: when the customer makes a mistake, who is responsible? Banks face major challenges when it comes to offences involving elderly people. First court rulings on negative reinvestment rates in the case of charges due to early repayment penalty. Clear expectations
-
Herausgabe von Kopien «alter» Bankdokumente (available only in German)
Herausgabe von Kopien «alter» Bankdokumente Bankkunden können die nochmalige Zurverfügungstellung von bereits einmal erhaltenen Bankunterlagen verlangen. Wie der Bankenombudsman Fälle handhabt, in welchen der zeitliche Umfang der Herausgabepflicht der Bank oder deren mit einer Herausgabe verbundene Entschädigungsforderung strittig sind. Artikel in der Schweizer Bank, Dezember 2018
-
25 years of the Banking Ombudsman: as relevant as ever.
25 years of the Banking Ombudsman: as relevant as ever. In 2017, the Swiss Banking Ombudsman dealt with 2027 cases. Charges and early redemption penalties remain the most common issues. The Ombudsman calls for willingness to compromise. Case studies also published in Italian and English for the first time. “Human relations, by nature, lead to
-
Retrocessions: When should I contact the Banking Ombudsman?
Retrocessions: When should I contact the Banking Ombudsman? The Swiss Federal Supreme Court has handed down two landmark decisions on the subject of retrocessions that are particularly important for bank clients. In the first decision of 30 October 2012, it made it clear that clients with a discretionary asset management agreement can demand accountability and
-
Banking Ombudsman would like to see mitigation of procedural costs
Banking Ombudsman would like to see mitigation of procedural costs At his annual media conference, the Swiss Banking Ombudsman addressed a long-standing issue for the Ombudsman’s Office, namely bank charges. “Banks are increasingly charging fees for services that have previously been free of charge in order to compensate for falling income in the currently unfavourable
-
Financial Services Act: sensible, up-to-date legislation
Financial Services Act: sensible, up-to-date legislation At his annual media conference the Swiss Banking Ombudsman spoke positively about current developments in the legislation project Financial Services Act. Marco Franchetti said: “From the perspective of the Banking Ombudsman, the Federal Council’s statement contains sensible and up-to-date provisions on arbitration and, where necessary, access to the courts.”
-
Banking Ombudsman newly competent for clients of PostFinance
Banking Ombudsman newly competent for clients of PostFinance The Board of Directors of the Swiss Bankers Association (SBA) approved the membership request of PostFinance on 19 May 2016. By joining the SBA, the financial service provider is now also affiliated with the Swiss Banking Ombudsman institution. Clients of PostFinance are invited to address their enquiries
-
Publication of long-term dormant assets
Publication of long-term dormant assets Banks in Switzerland have begun publishing an online list of assets that have been dormant for a long time. More Information are available, please consult the press release of the Swiss Bankers Association of December 16, 2015. Information on account searches
-
Banking Ombudsman responds to rising requirements
Banking Ombudsman responds to rising requirements As the Swiss Banking Ombudsman explained at his annual media conference, the huge changes under way in the world of Swiss banking are having an impact on the work he does. Marco Franchetti: “Things that were regarded as unobjectionable and smart yesterday are frowned upon or even prohibited today.”Cost
-
Executive Summary Annual Report 2013
Executive Summary Annual Report 2013 Foreword Since July 1, 2013, I have been privileged to lead a competent and dedicated team that offers its services with pride. Thanks to the confidence of the foundation board and the support from staff members – including the retirees during 2013 – the transition from the former Ombudsman could
-
The role of the banking ombudsman: non-binding arbitrator or judge?
The role of the banking ombudsman: non-binding arbitrator or judge? To mark this year’s 20th anniversary of the creation of the Swiss Banking Ombudsman Foundation, the Foundation Board commissioned a study designed to analyse the current concept and compare it with schemes in other countries, to examine the way in which the Banking Ombudsman has