Case Studies
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Automatic credit granting after error in the entry of an exchange transaction
The client wanted to buy a certain exchange-traded fund (ETF) via e-banking for USD 50 000. He mistakenly entered entered the purchase of 50 000 units of (…) -
Damages after forced liquidation of securities for the repayment of a Lombard loan
The client had his investments at the bank managed by an external asset manager. The external asset manager pursued a high-risk investment strategy for his clients. (…) -
Early termination of a Covid-19 loan due to the change of the borrower’s legal form
The two clients ran their business in the form of a simple partnership. In the course of the Corona crisis, the bank granted them a Covid-19 loan. Due to the (…) -
Incorrect information in an application form for a Covid-19 loan
The complainant, who was represented by a lawyer, claimed that he had filled in the box in the application form for a Covid-19 (…) -
Compulsory realisation of assets to repay a Lombard loan without prior margin call
The client had a Lombard loan with the bank, which was covered by his mixed securities portfolio that he had built up over (…) -
Loss with futures on oil
The client purchased oil futures on 20 April 2020 when their price was close to 0, expecting a profitable price increase. On this (…) -
Monitoring of the use of funds on a construction account held in the name of a general contractor
The complainant had entered into an agreement with a general contractor (“GC”) to build a single family home. The agreement stated that the GC should open a building account (…) -
Monitoring use of funds on a construction account held in the name of a general constructor
This complainant and building owner had entered into an agreement with a general contractor (GC) regarding the construction of a single family home. The construction project (…)