Case Studies
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Delayed posting of debit card charges after the use of the card in an online casino
| CardsThe customer played in an online casino and used her bank’s debit card to top up her gaming balance. Due to an error at the casino’s payment service provider, (…) -
Problems activating a prepaid card
| CardsThe customer purchased a prepaid card from the bank at a kiosk. Problems occurred during the online activation of the card. According to the client’s (…) -
Disputed card charges of a car rental company for supplementary insurances
| CardsThe client had rented a car through an agency for a trip in a country in Central America and had prepaid the entire rental with all insurances and the extras. The (…) -
Disputed card charges for activities on game apps
| CardsThe customer disputed a total of 67 transactions that were charged to his credit card in June 2020 and stated that they were fraudulent. These were charges for (…) -
Exchange rate for a credit card transaction
| CardsThe client had paid for a service in Singapore with his credit card in the local currency. When checking the corresponding charge on (…) -
Complaint about an online purchase of football tickets paid for with a credit card
| CardsThe customer had purchased tickets for a Premier League football match online via an English ticket platform and paid for them with a credit card issued by the bank. On site, (…) -
Credit card invoice with rounded centime amounts
| CardsThe customer was bothered by the fact that the centime amounts on his credit card bill were rounded to the nearest five centimes. He was of the opinion that nowhere in the (…)