Case Studies
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Claim to long-term dormant assets that the bank had published on www.dormantaccounts.ch
The complainant made a claim to so-called long-term dormant assets, which the bank had published on the website www.dormantaccounts.ch. The client proved to the (…) -
Refusal of the bank to maintain a business relationship with an LLC after opening a capital deposit account for it
The complainant was in the process of setting up an import-export business with a large Asian country. He founded a limited liability company for this purpose (…) -
Account blocked due to expired residence permit
The client, a foreign national, held a B residence permit and had submitted an application for a C settlement permit. During the course of these proceedings, the (…) -
Opening an account for the single-owner company of a person with protection S status
The complainant, a person of Ukrainian origin who was granted protection S status with his family, wanted to set up a single-owner company in Switzerland. However, (…) -
Compensation for damages due to a non-executed payment order
In 2016, the young client with foreign nationality and domicile in Switzerland instructed the bank over the counter to pay around CHF 1 000 to an account of the (…) -
Correspondent bank error in an international transfer
The client transferred US dollars from her account at a South American bank to her US dollar account in Switzerland. Her account at the recipient bank was credited (…) -
Fraudulent credit card transactions following a phishing attack
The client objected to various credit card transactions totaling CHF 12 000. It turned out that he had been the victim of a phishing attack in which he had entered his (…) -
Requests for repayment of the bank following an investment fraud
At the instigation of unknown fraudsters, the client opened an account with a well-known crypto exchange and bought an amount in a cryptocurrency, charging his credit (…) -
Execution of a merely reserved credit card charge by the bank after the client reported fraud
The client was the victim of a fraud. Fortunately, the amounts of the fraudulently initiated credit card charges could be recovered in his case. The client discovered (…)