Case Studies
-
Exchange rate for a credit card transaction
| CardsThe client had paid for a service in Singapore with his credit card in the local currency. When checking the corresponding charge on (…) -
No purchase right of the lessee after expiry of the leasing contract
The customer purchased an upmarket vehicle from a garage and concluded a leasing contract with the bank to finance it. The seller of (…) -
Incorrect information in an application form for a Covid-19 loan
The complainant, who was represented by a lawyer, claimed that he had filled in the box in the application form for a Covid-19 (…) -
Alleged tax damage due to a wrong product designation
The client, who resides in Germany, bought precious metal from the bank in 2008, which she sold in 2015 at a considerable profit. (…) -
Disputed withdrawal of a Pillar 3a account balance
The client continued to work after having reached the retirement age of 65 and did not want to withdraw his Pillar 3a savings (…) -
Compulsory realisation of assets to repay a Lombard loan without prior margin call
The client had a Lombard loan with the bank, which was covered by his mixed securities portfolio that he had built up over (…) -
Loss with a Barrier Reverse Convertible
Loss with a Barrier Reverse Convertible Case number: 2020/26 The customer purchased a so-called barrier reverse convertible on various shares, including those of Wirecard, via his bank. The purchase took place without advice, i.e. “execution only”. After Wirecard’s share price (…) -
Certificate of inheritance as authoritative document of legitimacy in a German estate
According to notarised wills, the complainant was a co-heir to her parents’ estate and represented the other heirs identified in these wills. (…) -
Power of disposal of the executor over an account of the testator during a pending action to have a will declared invalid
The complainant was one of the two sons and sole legal heirs of the deceased, who had an account with the bank. The (…)