Case Studies
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Cancellation of a limited buy order for a derivative
The customer complained that the bank cancelled a limited buy order for a derivative before the selected end date without duly informing him because the issuer had (…) -
Differences in cash deposit at a bank counter
The representative of a cultural association paid in the cash takings from events at a bank counter after first counting the money herself. The cash was accepted by the (…) -
Freezing of assets in connection with the so-called Madoff Affair
The customer, represented by his lawyer, wished to terminate his business relationship with the bank. The latter withheld a six-figure sum however because it asserted a right (…) -
Monitoring of the use of funds on a construction account held in the name of a general contractor
The complainant had entered into an agreement with a general contractor (“GC”) to build a single family home. The agreement stated that the GC should open a building account (…) -
Claim for compensation due to delayed execution of a payment
During the course of a construction project, the customer had settled a dispute with a contracting partner. As a result, he had to pay a significantly reduced amount in (…) -
Monitoring use of funds on a construction account held in the name of a general constructor
This complainant and building owner had entered into an agreement with a general contractor (GC) regarding the construction of a single family home. The construction project (…) -
Misdirected payment
The customer entered a payment instruction via online banking based on an orange payment slip. In doing so, she entered the wrong reference number by mistake. The sum in (…) -
Compensation for a returned international payment
From his CHF account, the customer ordered a payment in USD to a Canadian recipient via online banking. The payment was returned by the recipient bank due to (…) -
Fees charged on a savings book
The customer’s parents had opened a savings book for him many years earlier. This had been forgotten about. When it re-emerged, they handed the savings book to the customer (…)