The Central Claims Office’s possibilities are restricted to customer relationships reported as being contactless. If a really existing relationship is not (yet) considered as being contactless, it is not (yet) reported by the bank concerned and consequently can not (yet) be located by the Central Claims Office. Thus, for example, involving the Central Claims Office Office possibly can not lead to locate a customer relationship if proxies, heirs etc. maintain contact with a bank although contact to the real customer has already been lost.
Closed relationships are not considered as contactless neither and are therefore not reported into the centralised databank by the banks.
There is no centralized search possibility for customer relationships not (yet) without contact. Therefore, in such cases, entitled persons must inquire directly the individual banks.
In cases where the last contact between an authorized person and the bank took place more than 60 years ago, the assets must be published and turned over to the Swiss Confederation. If assets have already been handed to the state, the entitlements of clients and their heirs are considered to have lapsed, and the balances will no longer be available. In this case, a centralised search has no chance of success.
If assets are held in structures (companies, trusts, foundations), it is important to note that the database contains the names of the structure (as account holder) and of the representatives. A search for the name of the Beneficial Owner is usually unsuccessful.