Once a search has been made and the data put in the central database, they will be kept for 20 years. The Central Claims Office will keep the file records for the search for 20 years from the moment the search data has been put in the database. This ensures that once a search has been carried out, it does not have to be repeated periodically. Assets being only reported by the bank as dormant or without contact after the initial search, will be detected automatically by the Central Claims Office and brought to the attention of the claimant without further action on his part.
Please note that the Central Claims Office destroys all documents after 20 years. The Central Claims Office expressly requests that no originals be sent, only copies. If original documents are part of a file, it is the responsibility of the claimant to request them back early enough.