Press release

Andreas Barfuss, Swiss Banking Ombudsman since 1 January 2023, describes 2022 as a particularly challenging year at the media conference. The after-effects (...)

"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]

Swiss Banking Ombudsman: Beware of fraudsters! Recognition as an Ombudsman institution without significant impact on the activity Numerous complaints from customers who became victims of fraudsters Covid 19 and leveraged investments 2’142 processed and closed [...]

At its annual press conference, the Swiss Banking Ombudsman asserted that it had dealt with the impact and implementation of the Financial Services Act (FinSA) in many ways in 2019, following its intense involvement in the (...)

The time of “free services” is gone! The time of “free services” is gone! E-banking: when the customer makes a mistake, who is responsible? Banks face major challenges when it comes to offences involving elderly [...]

25 years of the Banking Ombudsman: as relevant as ever. In 2017, the Swiss Banking Ombudsman dealt with 2027 cases. Charges and early redemption penalties remain the most common issues. The Ombudsman calls for willingness [...]

Banking Ombudsman would like to see mitigation of procedural costs At his annual media conference, the Swiss Banking Ombudsman addressed a long-standing issue for the Ombudsman’s Office, namely bank charges. “Banks are increasingly charging fees [...]

Financial Services Act: sensible, up-to-date legislation At his annual media conference the Swiss Banking Ombudsman spoke positively about current developments in the legislation project Financial Services Act. Marco Franchetti said: “From the perspective of the [...]

Banking Ombudsman responds to rising requirements As the Swiss Banking Ombudsman explained at his annual media conference, the huge changes under way in the world of Swiss banking are having an impact on the work [...]