Swiss Banking Ombudsman: Beware of fraudsters! Recognition as an Ombudsman institution without significant impact on the activity Numerous complaints from customers who became victims of fraudsters Covid 19 and leveraged investments 2’142 processed and closed [...]
The Swiss Bankers Association has elected Ms. Brigitta M. Gadient as President of the Swiss Banking Ombudsman Foundation as of 1 January 2021. She succeeds Annemarie Huber-Hotz, who passed away unexpectedly on 1 August 2019 (...)
At its annual press conference, the Swiss Banking Ombudsman asserted that it had dealt with the impact and implementation of the Financial Services Act (FinSA) in many ways in 2019, following its intense involvement in the (...)
The time of “free services” is gone! The time of “free services” is gone! E-banking: when the customer makes a mistake, who is responsible? Banks face major challenges when it comes to offences involving elderly [...]
Herausgabe von Kopien «alter» Bankdokumente Bankkunden können die nochmalige Zurverfügungstellung von bereits einmal erhaltenen Bankunterlagen verlangen. Wie der Bankenombudsman Fälle handhabt, in welchen der zeitliche Umfang der Herausgabepflicht der Bank oder deren mit einer Herausgabe [...]
25 years of the Banking Ombudsman: as relevant as ever. In 2017, the Swiss Banking Ombudsman dealt with 2027 cases. Charges and early redemption penalties remain the most common issues. The Ombudsman calls for willingness [...]
Retrocessions: When should I contact the Banking Ombudsman? The Swiss Federal Supreme Court has handed down two landmark decisions on the subject of retrocessions that are particularly important for bank clients. In the first decision [...]
Banking Ombudsman would like to see mitigation of procedural costs At his annual media conference, the Swiss Banking Ombudsman addressed a long-standing issue for the Ombudsman’s Office, namely bank charges. “Banks are increasingly charging fees [...]
Financial Services Act: sensible, up-to-date legislation At his annual media conference the Swiss Banking Ombudsman spoke positively about current developments in the legislation project Financial Services Act. Marco Franchetti said: “From the perspective of the [...]
Banking Ombudsman newly competent for clients of PostFinance The Board of Directors of the Swiss Bankers Association (SBA) approved the membership request of PostFinance on 19 May 2016. By joining the SBA, the financial service [...]
