Current topics

The Swiss Banking Ombudsman acts as a neutral and independent information and mediation office in disputes between clients and banks and is the point of contact for searching for dormant assets.

The Ombudsman's office continues to be confronted with a large number of cases in which clients have fallen victim to fraudsters. As a rule, the bank is not liable in such cases.

At its last meeting, the Board of Trustees of the "Swiss Banking Ombudsman Foundation" elected Andreas Barfuss to succeed Marco Franchetti, who is stepping down from office at the end of the year. [...]

If you believe yourself to be entitled to assets deposited at a bank, but don’t know at which bank, one option is to conduct a search via the Swiss Banking [...]

Swiss Banking Ombudsman: Beware of fraudsters! In 2020, the Ombudsman was confronted with an above-average number of cases in which clients made claims for damages against banks after having fallen victim to fraudsters who gained [...]

The position of Swiss Banking Ombudsman is to be newly filled. Published only in German, French and Italian.

The Swiss Bankers Association has elected Ms. Brigitta M. Gadient as President of the Swiss Banking Ombudsman Foundation as of 1 January 2021. She succeeds Annemarie Huber-Hotz, who passed away unexpectedly on 1 August 2019 (...)

Herausgabe von Kopien «alter» Bankdokumente Bankkunden können die nochmalige Zurverfügungstellung von bereits einmal erhaltenen Bankunterlagen verlangen. Wie der Bankenombudsman Fälle handhabt, in welchen der zeitliche Umfang der Herausgabepflicht der Bank oder deren mit einer Herausgabe [...]

Retrocessions: When should I contact the Banking Ombudsman? The Swiss Federal Supreme Court has handed down two landmark decisions on the subject of retrocessions that are particularly important for bank clients. In the first decision [...]

Banking Ombudsman newly competent for clients of PostFinance The Board of Directors of the Swiss Bankers Association (SBA) approved the membership request of PostFinance on 19 May 2016. By joining the SBA, the financial service [...]