Swiss Banking Ombudsman: Beware of fraudsters! In 2020, the Ombudsman was confronted with an above-average number of cases in which clients made claims for damages against banks after having fallen victim to fraudsters who gained [...]
The Swiss Bankers Association has elected Ms. Brigitta M. Gadient as President of the Swiss Banking Ombudsman Foundation as of 1 January 2021. She succeeds Annemarie Huber-Hotz, who passed away unexpectedly on 1 August 2019 (...)
Herausgabe von Kopien «alter» Bankdokumente Bankkunden können die nochmalige Zurverfügungstellung von bereits einmal erhaltenen Bankunterlagen verlangen. Wie der Bankenombudsman Fälle handhabt, in welchen der zeitliche Umfang der Herausgabepflicht der Bank oder deren mit einer Herausgabe [...]
Retrocessions: When should I contact the Banking Ombudsman? The Swiss Federal Supreme Court has handed down two landmark decisions on the subject of retrocessions that are particularly important for bank clients. In the first decision [...]
Banking Ombudsman newly competent for clients of PostFinance The Board of Directors of the Swiss Bankers Association (SBA) approved the membership request of PostFinance on 19 May 2016. By joining the SBA, the financial service [...]
Publication of long-term dormant assets Banks in Switzerland have begun publishing an online list of assets that have been dormant for a long time. More Information are available, please consult the press release of the Swiss [...]
Executive Summary Annual Report 2013 Foreword Since July 1, 2013, I have been privileged to lead a competent and dedicated team that offers its services with pride. Thanks to the confidence of the foundation board [...]
The role of the banking ombudsman: non-binding arbitrator or judge? To mark this year’s 20th anniversary of the creation of the Swiss Banking Ombudsman Foundation, the Foundation Board commissioned a study designed to analyse the [...]
