Fees for clients domiciled abroad following an inheritance
The son and co-heir of the client, who had lived abroad before his death, complained to the Ombudsman that the bank was still charging monthly fees for clients (...)
Fees for closing a vested benefits account after the client moved abroad
The client gave up his job in Switzerland and emigrated to the USA. His small pension assets with the pension fund of only CHF 1 600 were transferred to an account (...)
Fee-free continuation of a custody account containing Russian shares that cannot be sold due to the measures in connection with the situation in Ukraine
The client wanted to terminate his relationship with the bank. In this context, the bank informed him that the Russian shares in his custody account could not be sold (...)
Swiss Banking Ombudsman: Reliable guidance in turbulent times
Andreas Barfuss, Swiss Banking Ombudsman since 1 January 2023, describes 2022 as a particularly challenging year at the media conference. The after-effects (...)
Reclaiming a payment made to an online money transfer service
The complainant transferred EUR 1 000 from his bank account to an online money transfer service for exchange into Thai Bath. The service had an account at the (...)
Lost Bank Cheque
The client had submitted a cheque for around CAD 20 000 to his bank for collection, which had been issued by a Canadian bank on behalf of a notary. The amount (...)
Contested fee increase
The client's bank had massively increased the advisory fees. The client only realised these two quarters later, after the increased fees had already been charged (...)
Payment for a rental deposit
When moving into a new flat, the complainant was asked by the landlord to pay a rent deposit in the amount of CHF 2 400. He transferred this amount to the (...)
Disputed advisory fees
The client complained to the bank that it charged him quarterly advisory fees of around CHF 100 in addition to the custody account fees of around CHF 200, even (...)
Savings booklet found 40 years after last entry
After the death of his wife, the client had found an old savings book in the name of both of them. The last entry showed a balance of almost CHF 7 000. He presented (...)