Disputed title transfer fees
The bank gave up its business with external asset managers and concentrated it at the headquarters of a group company in German-speaking Switzerland. The long-standing (...)
Suspension of bank transactions due to sanctions against Russia
The lawyer of a Swiss public limited company came to the Ombudsman because the bank refused to carry out further transactions for the company, citing the sanctions (...)
Balancing of an estate account
The complainant, together with her sister and brother, was the heir of her mother, who had died several years ago. The mother had maintained an account and custody (...)
Disputed newly introduced wealth management fees
The clients' bank introduced new fees for wealth management services that substantially increased the fees that had previously been charged for the banking (...)
Credit card fraud in connection with a transaction on an online sales platform
The client advertised a bed for sale on a well-known online sales platform. She was contacted by a supposedly interested party who pretended to transfer the (...)
Swiss Banking Ombudsman: Change and uncertainty.
"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]
Andreas Barfuss elected as new Banking Ombudsman
At its last meeting, the Board of Trustees of the "Swiss Banking Ombudsman Foundation" elected Andreas Barfuss to succeed Marco Franchetti, who is stepping down from office at the end of the year. [...]
Search for assets without contact and dormant assets also possible electronically since 1 February 2022
If you believe yourself to be entitled to assets deposited at a bank, but don’t know at which bank, one option is to conduct a search via the Swiss Banking [...]
Swiss Banking Ombudsman: Beware of fraudsters!
Swiss Banking Ombudsman: Beware of fraudsters! In 2020, the Ombudsman was confronted with an above-average number of cases in which clients made claims for damages against banks after having fallen victim to fraudsters who gained [...]
The position of Swiss Banking Ombudsman is to be newly filled
The position of Swiss Banking Ombudsman is to be newly filled. Published only in German, French and Italian.