Delayed payment of a rental deposit
The client demanded that the bank balance his rent deposit account after the tenancy had been terminated more than a year ago and the landlord had not legally (...)
Non-execution of a payment to a non-profit association due to sanctions
The Ombudsman was contacted by a lawyer representing a client of a global bank that refused to process a donation payment to a charitable society whose interests (...)
Automatic credit granting after error in the entry of an exchange transaction
The client wanted to buy a certain exchange-traded fund (ETF) via e-banking for USD 50 000. He mistakenly entered entered the purchase of 50 000 units of (...)
Withdrawal of a financing commitment by the bank
The clients lived in a couple relationship and explained that they had concluded a five-year fixed-rate mortgage with the bank in April 2021 for the purchase of (...)
Losses following investment advice given by the Bank
The clients were a retired couple. After the sale of a property, they each had around CHF 300 000 at the bank under two different relationships. Based on investment (...)
Damage due to the failure of the custodian bank to pass on information about a security held in custody
The client held shares in an offshore fund in a custody account at his bank. The fund got into difficulties in the course of the financial crisis in 2008 and (...)
Fraud by alleged Microsoft employees
The client received a call from alleged Microsoft employees who claimed to want to clean up problems on his computer. He gave them access to this computer and (...)
Cancellation of a credit entry from a currency exchange without the consent of the account holder
The client asked the bank by telephone whether he could change Lebanese pounds into Swiss francs and have the amount credited to his account. The bank affirmed (...)
Termination of the business relationship with a Swiss national living abroad in the USA
The complainant had a long-standing business relationship with the bank's subsidiary. This relationship was transferred to the bank as it took over its subsidiary (...)
Massive increase of the loan termination fee
The client took out a mortgage with a new bank and thereby redeemed the existing mortgage with his original bank at the end of its term. The original bank charged (...)