Fraudulent transactions with TWINT
After the client had offered items for sale on a small ads platform, she was contacted by a supposed buyer who persuaded her to send him her telephone (...)
Costly business telephone number for client calls
The client had a problem logging into his e-banking and had to contact the bank by telephone. He selected the business number offered by the bank (...)
Bank refuses to return EUR notes of criminal origin to a customer
The client submitted almost EUR 100,000 in banknotes to the bank in tranches a few days apart and wanted to have the equivalent value transferred to two (...)
Incomprehensible savings account statement with a large number of corrections
The client received an annual account statement from the bank for the year 2023 that was incomprehensible to her. It showed several corrections relating to interest (...)
Swiss Banking Ombudsman: Watch out for fraud!
The Ombudsman's office continues to be confronted with a large number of cases in which clients have fallen victim to fraudsters. As a rule, the bank is not liable in such cases.
More clients make use of the Banking Ombudsman’s services
At its Annual Media Conference, the Swiss Banking Ombudsman describes the year 2023, particularly spring 2023, as a turbulent and busy time. The stock market in (...)
Claim to long-term dormant assets that the bank had published on www.dormantaccounts.ch
The complainant made a claim to so-called long-term dormant assets, which the bank had published on the website www.dormantaccounts.ch. The client proved to the (...)
Refusal of the bank to maintain a business relationship with an LLC after opening a capital deposit account for it
The complainant was in the process of setting up an import-export business with a large Asian country. He founded a limited liability company for this purpose (...)
Account blocked due to expired residence permit
The client, a foreign national, held a B residence permit and had submitted an application for a C settlement permit. During the course of these proceedings, the (...)
Opening an account for the single-owner company of a person with protection S status
The complainant, a person of Ukrainian origin who was granted protection S status with his family, wanted to set up a single-owner company in Switzerland. However, (...)