More clients make use of the Banking Ombudsman’s services
At its Annual Media Conference, the Swiss Banking Ombudsman describes the year 2023, particularly spring 2023, as a turbulent and busy time. The stock market in (...)
Claim to long-term dormant assets that the bank had published on www.dormantaccounts.ch
The complainant made a claim to so-called long-term dormant assets, which the bank had published on the website www.dormantaccounts.ch. The client proved to the (...)
Refusal of the bank to maintain a business relationship with an LLC after opening a capital deposit account for it
The complainant was in the process of setting up an import-export business with a large Asian country. He founded a limited liability company for this purpose (...)
Account blocked due to expired residence permit
The client, a foreign national, held a B residence permit and had submitted an application for a C settlement permit. During the course of these proceedings, the (...)
Opening an account for the single-owner company of a person with protection S status
The complainant, a person of Ukrainian origin who was granted protection S status with his family, wanted to set up a single-owner company in Switzerland. However, (...)
Compensation for damages due to a non-executed payment order
In 2016, the young client with foreign nationality and domicile in Switzerland instructed the bank over the counter to pay around CHF 1 000 to an account of the (...)
Correspondent bank error in an international transfer
The client transferred US dollars from her account at a South American bank to her US dollar account in Switzerland. Her account at the recipient bank was credited (...)
Fraudulent credit card transactions following a phishing attack
The client objected to various credit card transactions totaling CHF 12 000. It turned out that he had been the victim of a phishing attack in which he had entered his (...)
Requests for repayment of the bank following an investment fraud
At the instigation of unknown fraudsters, the client opened an account with a well-known crypto exchange and bought an amount in a cryptocurrency, charging his credit (...)
Execution of a merely reserved credit card charge by the bank after the client reported fraud
The client was the victim of a fraud. Fortunately, the amounts of the fraudulently initiated credit card charges could be recovered in his case. The client discovered (...)