"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]
At its last meeting, the Board of Trustees of the "Swiss Banking Ombudsman Foundation" elected Andreas Barfuss to succeed Marco Franchetti, who is stepping down from office at the end of the year. [...]
If you believe yourself to be entitled to assets deposited at a bank, but don’t know at which bank, one option is to conduct a search via the Swiss Banking [...]
Swiss Banking Ombudsman: Beware of fraudsters! In 2020, the Ombudsman was confronted with an above-average number of cases in which clients made claims for damages against banks after having fallen victim to fraudsters who gained [...]
The position of Swiss Banking Ombudsman is to be newly filled. Published only in German, French and Italian.
Swiss Banking Ombudsman: Beware of fraudsters! Recognition as an Ombudsman institution without significant impact on the activity Numerous complaints from customers who became victims of fraudsters Covid 19 and leveraged investments 2’142 processed and closed [...]
The client had a savings account with the bank with a bonus interest programme. If she made deposits of at least CHF 5'000 (...)
The client had a large number of foreign exchange positions in currency pairs at the bank, which were affected by a so-called "flash crash" on 2 January 2019, i.e. a (…)
The customer was bothered by the fact that the centime amounts on his credit card bill were rounded to the nearest five centimes. He was of the opinion that nowhere in the (…)
The customer had purchased tickets for a Premier League football match online via an English ticket platform and paid for them with a credit card issued by the bank. On site, (…)
