Market price in the event of forced closure of foreign exchange positions
The client had a large number of foreign exchange positions in currency pairs at the bank, which were affected by a so-called "flash crash" on 2 January 2019, i.e. a (…)
Credit card invoice with rounded centime amounts
The customer was bothered by the fact that the centime amounts on his credit card bill were rounded to the nearest five centimes. He was of the opinion that nowhere in the (…)
Complaint about an online purchase of football tickets paid for with a credit card
The customer had purchased tickets for a Premier League football match online via an English ticket platform and paid for them with a credit card issued by the bank. On site, (…)
Disputed e-banking transactions
The client who turned to the Ombudsman in the present case was already at an advanced age and was represented by her grandson. She had opened an account with the bank (…)
Transactions without PIN entry with the contactless function of a stolen credit card
The customer's wallet with various identity cards and bank cards was stolen while abroad. Since she had not used one of the credit cards that had been stolen for a long time, (…)
Fraudulently triggered payment
The customer's e-mail account has been hacked. The unknown perpetrators then succeeded in triggering a payment of CHF 9,000 to a recipient account at an overseas bank by (…)
Fees for clients domiciled abroad after termination of the business relationship
The bank terminated the entire business relationship with the customer domiciled abroad due to an adjustment of its business strategy. The latter issued the desired netting (…)
Loan termination fees for a fixed-rate mortgage
The client had a fixed-rate mortgage with the bank, which they had another bank redeem at maturity. The previous bank charged them a loan termination fee of CHF 400 for this, (…)
Damage after splitting of a crypto currency
The customer was invested in a crypto currency. He held the corresponding credit balance in a securities account at the bank. After the splitting of the crypto currency, the (…)
Missing credit of a subsequent payment on dividends for a custodian client
The client complained to the bank that the bank had not credited him with back payments of dividends for a certain share position which he held in his custody account and had (…)