Swiss Banking Ombudsman: Beware of fraudsters! In 2020, the Ombudsman was confronted with an above-average number of cases in which clients made claims for damages against banks after having fallen victim to fraudsters who gained [...]
Swiss Banking Ombudsman: Beware of fraudsters! Recognition as an Ombudsman institution without significant impact on the activity Numerous complaints from customers who became victims of fraudsters Covid 19 and leveraged investments 2’142 processed and closed [...]
The client had a savings account with the bank with a bonus interest programme. If she made deposits of at least CHF 5'000 (...)
The client had a large number of foreign exchange positions in currency pairs at the bank, which were affected by a so-called "flash crash" on 2 January 2019, i.e. a (…)
The customer was bothered by the fact that the centime amounts on his credit card bill were rounded to the nearest five centimes. He was of the opinion that nowhere in the (…)
The customer had purchased tickets for a Premier League football match online via an English ticket platform and paid for them with a credit card issued by the bank. On site, (…)
The client who turned to the Ombudsman in the present case was already at an advanced age and was represented by her grandson. She had opened an account with the bank (…)
The customer's wallet with various identity cards and bank cards was stolen while abroad. Since she had not used one of the credit cards that had been stolen for a long time, (…)
The customer's e-mail account has been hacked. The unknown perpetrators then succeeded in triggering a payment of CHF 9,000 to a recipient account at an overseas bank by (…)
The bank terminated the entire business relationship with the customer domiciled abroad due to an adjustment of its business strategy. The latter issued the desired netting (…)
