Guidance for bank clients in uncertain times
At his annual media conference, the Swiss Banking Ombudsman drew a positive overall conclusion for 2024. “Once again, we saw an increase in the number of queries and requests (...)
At his annual media conference, the Swiss Banking Ombudsman drew a positive overall conclusion for 2024. “Once again, we saw an increase in the number of queries and requests (...)
The client transferred from his account at Bank A several amounts to his account at Bank B. Bank B subsequently blocked his account because (...)
The client had reached the age of 60 and therefore met the requirements for a regular withdrawal of his pillar 3a account savings. He contacted the bank to find (...)
The client wanted to sell securities listed on a foreign stock exchange and held in his custody account with the bank. This was not possible because the (...)
The client was at an advanced age and found advertising on the internet for supposedly lucrative investments. After he expressed interest in (...)
The client held units of the same bond issued by a Russian company in custody accounts with two different banks. He received the coupon payments on (...)
The client had searched for the bank’s e-banking entry page via Google and clicked on the link for the top search result. She then visited a fraudulently (...)
The client claimed to have lost USD 200,000 in an Islamic bond issued by an Asian airline. The loss was allegedly due to the fact that the bank had (...)
The client was self-employed and opened a pillar 3a account online with bank A's pension foundation on Sunday, 24 December 2023. In the conditions for (...)
The client sold her own home for which she had taken out a fixed-rate mortgage with the bank, the agreed term of which was still running. She asked the bank (...)