Home - Bankingombudsman

The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

How can I submit a question or complaint to the Ombudsman?

Search for assets

How can I search for dormant assets (dormant accounts)?

Swiss Banking Ombudsman: Reliable guidance in turbulent times

BOM2023-05-22T10:03:15+02:0023 May 2023|Press release|

Andreas Barfuss, Swiss Banking Ombudsman since 1 January 2023, describes 2022 as a particularly challenging year at the media conference. The after-effects (...)

Swiss Banking Ombudsman: Change and uncertainty.

BOM2022-06-29T09:15:29+02:0029 June 2022|Press release|

"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]

Selected cases

Lost Bank Cheque

The client had submitted a cheque for around CAD 20 000 to his bank for collection, which had been issued by a Canadian bank on behalf of a notary. The amount (...)

Payment for a rental deposit

When moving into a new flat, the complainant was asked by the landlord to pay a rent deposit in the amount of CHF 2 400. He transferred this amount to the (...)