deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.
runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.
"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]
At its last meeting, the Board of Trustees of the "Swiss Banking Ombudsman Foundation" elected Andreas Barfuss to succeed Marco Franchetti, who is stepping down from office at the end of the year. [...]