Home - Bankingombudsman

The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

How can I submit a question or complaint to the Ombudsman?

Search for assets

How can I search for dormant assets (dormant accounts)?

Swiss Banking Ombudsman: Watch out for fraud!

BOM2025-05-12T15:47:20+02:0012 May 2025|Current topics|

The Ombudsman's office continues to be confronted with a large number of cases in which clients have fallen victim to fraudsters. As a rule, the bank is not liable in such cases.

More clients make use of the Banking Ombudsman’s services

BOM2024-05-08T17:22:05+02:0022 May 2024|Press release|

At its Annual Media Conference, the Swiss Banking Ombudsman describes the year 2023, particularly spring 2023, as a turbulent and busy time. The stock market in (...)

Selected cases

Early withdrawal fee on a savings account following an incorrect transfer

The client transferred CHF 90 000 from her savings account to her account at another bank. For reasons that remained unclear, this amount was returned by the (...)

Correspondent bank error in an international transfer

The client transferred US dollars from her account at a South American bank to her US dollar account in Switzerland. Her account at the recipient bank was credited (...)