Home - Bankingombudsman

The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

How can I submit a question or complaint to the Ombudsman?

Search for assets

How can I search for dormant assets (dormant accounts)?

More clients make use of the Banking Ombudsman’s services

BOM2024-05-08T17:22:05+02:0022 May 2024|Press release|

At its Annual Media Conference, the Swiss Banking Ombudsman describes the year 2023, particularly spring 2023, as a turbulent and busy time. The stock market in (...)

Swiss Banking Ombudsman: Reliable guidance in turbulent times

BOM2023-05-22T10:03:15+02:0023 May 2023|Press release|

Andreas Barfuss, Swiss Banking Ombudsman since 1 January 2023, describes 2022 as a particularly challenging year at the media conference. The after-effects (...)

Selected cases

Non-compliance with agreed conditions for a fixed-rate mortgage by the bank

The clients had agreed a 10-year fixed-rate mortgage with the bank at certain conditions to finance a new building. Once the building permit was granted, the bank no (...)

Losses in connection with an asset management mandate with a high bond component

The client's daughter complained to the Ombudsman about losses that her elderly mother had suffered with an asset management mandate with the investment (...)