Home - Bankingombudsman

The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

How can I submit a question or complaint to the Ombudsman?

Search for assets

How can I search for dormant assets (dormant accounts)?

Swiss Banking Ombudsman: Change and uncertainty.

BOM2022-06-29T09:15:29+02:0029 June 2022|Press release|

"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]

Andreas Barfuss elected as new Banking Ombudsman

BOM2022-04-11T11:09:36+02:0011 April 2022|Current topics|

At its last meeting, the Board of Trustees of the "Swiss Banking Ombudsman Foundation" elected Andreas Barfuss to succeed Marco Franchetti, who is stepping down from office at the end of the year. [...]

Selected cases

Losses related to unexecuted securities sale orders

The client privately held two securities portfolios with different investment objectives at the bank, for which he had concluded written investment advisory (...)

Claim for damages due to a payment initiated by unknown persons via e-banking

In the present case, a customer was harmed by means of a phishing attack. A husband wanted to log into the bank's e-banking (...)

The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

Search for assets

Messages

Swiss Banking Ombudsman: Change and uncertainty.

Andreas Barfuss elected as new Banking Ombudsman

Selected cases

Losses related to unexecuted securities sale orders

Claim for damages due to a payment initiated by unknown persons via e-banking