Home - Bankingombudsman

The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

How can I submit a question or complaint to the Ombudsman?

Search for assets

How can I search for dormant assets (dormant accounts)?

More clients make use of the Banking Ombudsman’s services

BOM2024-05-08T17:22:05+02:0022 May 2024|Press release|

At its Annual Media Conference, the Swiss Banking Ombudsman describes the year 2023, particularly spring 2023, as a turbulent and busy time. The stock market in (...)

Swiss Banking Ombudsman: Reliable guidance in turbulent times

BOM2023-05-22T10:03:15+02:0023 May 2023|Press release|

Andreas Barfuss, Swiss Banking Ombudsman since 1 January 2023, describes 2022 as a particularly challenging year at the media conference. The after-effects (...)

Selected cases

Account blocked due to expired residence permit

The client, a foreign national, held a B residence permit and had submitted an application for a C settlement permit. During the course of these proceedings, the (...)

Fee-free continuation of a custody account containing Russian shares that cannot be sold due to the measures in connection with the situation in Ukraine

The client wanted to terminate his relationship with the bank. In this context, the bank informed him that the Russian shares in his custody account could not be sold (...)