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The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

How can I submit a question or complaint to the Ombudsman?

Search for assets

How can I search for dormant assets (dormant accounts)?

Swiss Banking Ombudsman: Reliable guidance in turbulent times

BOM2023-05-22T10:03:15+02:0023 May 2023|Press release|

Andreas Barfuss, Swiss Banking Ombudsman since 1 January 2023, describes 2022 as a particularly challenging year at the media conference. The after-effects (...)

Swiss Banking Ombudsman: Change and uncertainty.

BOM2022-06-29T09:15:29+02:0029 June 2022|Press release|

"Change and uncertainty" were the opening words of the Swiss Banking Ombudsman, Marco Franchetti, at his annual media conference. The instability of the financial markets, the strong growth of online [...]

Selected cases

Massive increase of the loan termination fee

The client took out a mortgage with a new bank and thereby redeemed the existing mortgage with his original bank at the end of its term. The original bank charged (...)

Claim for damages after a fraud by false police officers

The complainant stated that his elderly mother had fallen victim to fake police officers who convinced her with a so-called shock call that her daughter was in an (...)

The Swiss Banking Ombudsman

deals with questions and complaints from clients concerning banking and financial services provided by the member institutions of the Swiss Bankers Association as well as by non-member institutes affiliated to the Association for this purpose.

runs a Central Claims Office for people searching for assets without contact and dormant assets (dormant accounts) in Swiss banks.

Complaint

Search for assets

Messages

Swiss Banking Ombudsman: Reliable guidance in turbulent times

Swiss Banking Ombudsman: Change and uncertainty.

Selected cases

Massive increase of the loan termination fee

Claim for damages after a fraud by false police officers